Assessing Satisfaction: Insights from a multi-methods study

Green, Josephine (2008) Assessing Satisfaction: Insights from a multi-methods study. NCRM Working Paper. ESRC National Centre for Research Methods. (Unpublished)

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Abstract

The data to be discussed in this paper arose from a study of the experiences of parents who had an unborn baby with a serious abnormality. The study used multiple methods to assess parents’ satisfaction with aspects of their care which thus allow us some insights into methodological issues in the numerical rating of satisfaction. It is increasingly being recognised that ‘satisfaction’ is a complex construct whose measurement is problematic. There is a growing literature on this topic, including a systematic review published by the NHS R&D Health Technology Assessment programme (Crow et al 2002). In the present paper, we will outline some of the specific issues in measuring and defining satisfaction which arose in this study and which we believe have much wider applicability. Although they inevitably serve to draw attention to the limitations of numerical scoring of satisfaction, they also illuminate the concept of satisfaction and enrich our understanding of it.

Item Type:Working Paper (NCRM Working Paper)
Uncontrolled Keywords:NCRM Publications
Subjects:1. Frameworks for Research and Research Designs > 1.8 Longitudinal Research
6. Mixed Methods Data Handling and Data Analysis > 6.3 Mixed Methods Approaches (other)
ID Code:462
Deposited By: NCRM users
Deposited On:05 Dec 2008 18:18
Last Modified:12 Oct 2010 17:39

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