Assessing Satisfaction: Insights from a multi-methods study

Green, Josephine (2008) Assessing Satisfaction: Insights from a multi-methods study. NCRM Working Paper. ESRC National Centre for Research Methods. (Unpublished)

[thumbnail of 0608 assessing satisfaction.pdf]
0608 assessing satisfaction.pdf

Download (451kB) | Preview


The data to be discussed in this paper arose from a study of the experiences of
parents who had an unborn baby with a serious abnormality. The study used
multiple methods to assess parents’ satisfaction with aspects of their care which
thus allow us some insights into methodological issues in the numerical rating of
satisfaction. It is increasingly being recognised that ‘satisfaction’ is a complex
construct whose measurement is problematic. There is a growing literature on
this topic, including a systematic review published by the NHS R&D Health
Technology Assessment programme (Crow et al 2002). In the present paper, we
will outline some of the specific issues in measuring and defining satisfaction
which arose in this study and which we believe have much wider applicability.
Although they inevitably serve to draw attention to the limitations of numerical
scoring of satisfaction, they also illuminate the concept of satisfaction and enrich
our understanding of it.

Item Type: Working Paper (NCRM Working Paper)
Uncontrolled Keywords: NCRM Publications
Subjects: 1. Frameworks for Research and Research Designs > 1.8 Longitudinal Research
6. Mixed Methods Data Handling and Data Analysis > 6.3 Mixed Methods Approaches (other)
Depositing User: NCRM users
Date Deposited: 05 Dec 2008 18:18
Last Modified: 03 Mar 2022 15:05

Actions (login required)

View Item
View Item